Conflict Resolution
R550,00
Wherever two or more people come together, there is the possibility of conflict. Conflict resolution is the process that two or more parties use to find a cordial solution to a problem. Conflicts can occur between friends and family members, but also between co-workers, clients, and customers. In the workplace, having poor conflict resolution skills can reflect very negatively on your organization.
Description
This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.
