Civility in the Workplace
R550,00
To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, and typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organizations can systematize civility in the workplace, will also be discussed.
Description
While a training program on workplace manners and courtesy may seem extreme, the reality is: rudeness is an epidemic costing industries millions a year. Indeed, what society seems to be gaining in terms of knowledge and technological advancement, it is losing on basic social values. Managers freely intrude on subordinates personal space, gossiping co-workers are the norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.
