Handling a Difficult Customer
R550,00
Implementing the guidelines in this workshop is the first step in a process towards understanding how to interact with others and to deal with situations where you encounter a difficult customer.
Description
At first glance, handling a difficult customer may seem like a thankless job. Fortunately, you can develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life. By improving the focus of your thoughts and feelings, how you manage stress, and how well you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life.
